At Verdant Universe, we are committed to ensuring that your orders are delivered promptly and securely. Below are the details of our shipping policy:

Shipping Locations
We currently ship to:

• Canada

• United States

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​Accepted Payment Methods
We accept major credit cards (Visa, MasterCard, American Express), Apple Pay and Google Pay.
Full payment is required at the time of checkout to confirm your order.

Order Confirmation
Once your order is placed, you will receive an email confirmation with your order details and invoice.
Please review your confirmation email carefully and notify us immediately if you find any discrepancies.

​Order Changes and Cancellations
We are unable to cancel or make changes to your order, once placed. However, we are happy to help you with any returns or exchanges for your order.

​Secure Transactions
​Your payment information is encrypted and securely processed. We do not store credit card information on our servers.

Processing Time
Orders for unprinted garments are processed within 2–5 business days of confirmation. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Methods and Delivery Times
We use trusted shipping couriers to ensure timely delivery. Estimated delivery times are as follows:

• Within Canada: 3–7 business days.

• To the United States: 5–10 business days (excluding customs clearance time).

Please note that delivery times may vary depending on the destination and external factors such as weather or carrier delays.

 

Harmonized Sales Tax (Canada)
All orders shipped within Canada are subject to Harmonized Sales Tax (HST), which will be calculated and added during the checkout process.

Customs and Import Fees (United States)
For shipments to the United States, any applicable customs duties, taxes, or import fees will be the responsibility of the customer. These fees are determined by the shipping courier and are not included in our pricing.

Shipping Rates
​Shipping rates are calculated based on order size, weight, and destination. Exact shipping costs will be displayed during checkout or communicated via your order confirmation.

Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Damaged or Lost Packages
In the rare event that your package is damaged or lost during transit, please contact us at support@verdantuniverse.com within 7 days of the estimated delivery date. We will work with the courier to resolve the issue promptly.

​Easy Returns
At Verdant Universe, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’ve made the return process simple.

Return Eligibility
We accept returns under the following conditions:

• Items must be unworn, unwashed, and in their original packaging.

• Returns must be initiated within 15 days of purchase.

• Customized garments cannot be returned or exchanged, as they are made specifically for you.

 

Duties and Taxes

• Duties and taxes are non-refundable for international returns.

 

How to Initiate a Return
To start a return, please contact us at support@verdantuniverse.com with your order details. We will guide you through the process to ensure a smooth return experience.
If you have further questions or need assistance, feel free to contact us at sales@verdantuniverse.com
 
Thank you for choosing Verdant Universe for your sustainable apparel needs!